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| Record Phone Calls |
Damage control and increased accountability of your personnel, suppliers and customers
Increased productivity as no important information is lost during phone calls
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| Monitor Live Calls |
Listen to a call as it happens, without any conferencing. You can also Whisper to the agent without being heard by the external party.
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| Replay Recordings |
Easy, secure access to call recordings, using a web audio player or a desktop audio player.
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| Browse Recordings by Agent |
Superb browsing interface tracks agents across multiple phone numbers.
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| Reverse Caller Lookup |
Displays the caller name and business unit using the company Phone Directory.
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| Screen Recording |
See what was done on the screen while you listen to the recorded phone call
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| Call Scoring & Custom Forms |
Integrated agent scoring and reporting module
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| IP Phone Service |
Instant access to call replaying, monitoring and On Demand recording, from a Cisco IP Phone
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| Backup & Restore |
Archive calls on DVDs, HD-DVDs, BluRays or SANs.
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| Exporting Recordings |
Save the call you want in Speex or WAV format or send it by email.
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| Multi Site Replication |
Centrally search & archive recordings from multiple sites.
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| Automatic Storage Management |
Record every call without needing to manually free storage.
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| User Access Control |
Manage agents and supervisors according to your organizational structure.
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| Speech Compression |
Powerful state-of-the-art voice compression allows you to store calls for months or years on a common HDD.
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| Technical Specification |
Learn more about CallReplay's plumbing.
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